Refund policy

RIGHT OF WITHDRAWAL OR CANCELLATION OF PURCHASE AND RETURNS

  1. In accordance with articles 10 to 17 of Decree-Law no. 24/2014 of February 14, the user/customer has the right to withdraw from the contract or cancel the purchase without stating any reason within 14 days from the delivery date of the order. At the end of this document, as Annex I to these Conditions, you may find a form to be used for this purpose.
  2. The right referred to in this article applies exclusively to consumers, defined as “a natural person acting for purposes outside their trade, business, craft or profession” under article 3(e) of the aforementioned legal diploma.
  3. If the customer withdraws from the Contract, Lameirinho shall reimburse the amount paid for the products and any other payments received under the contract (except for delivery and return costs, which remain the responsibility of the customer), without undue delay from the day it is informed of the decision to withdraw.
  4. Reimbursement shall be made using the same payment method used by the customer for the original transaction. In any event, the customer shall not incur any fees as a result of such reimbursement. Notwithstanding the above, we may withhold reimbursement until we have received the returned products or until the customer provides evidence of having returned them.
  5. The customer may exercise the right of withdrawal by any means permitted by law, and this right shall be deemed validly exercised by sending written or telephone notice of withdrawal.
  6. This provision does not affect any other rights granted to consumers under applicable law.
  7. Return costs for the product(s) are the responsibility of the user/customer.
  8. The right provided for in this article applies exclusively to products that can be returned in the same condition in which they were received, namely in their original packaging and with all documents included.
  9. Upon return, the product shall be examined by Lameirinho and, if compliant, the refund shall be processed.
  10. No refund shall be granted if the product(s) have been used beyond what is necessary for inspection or are damaged.
  11. Returns shall be processed as quickly as possible.
  12. Responsibility for any damage to or loss of products during return shipment rests solely with the user/customer.
  13. Products should be returned to:

LAMEIRINHO Indústria Têxtil S.A.
APMONESAL_ONLINE
Rua do Burgo 651
4835-309 Guimarães
Portugal

ARTICLE 13: RETURN OF DEFECTIVE PRODUCTS

  1. In cases where you consider that, at the time of delivery, the product does not comply with the provisions of the contract, the user/customer must immediately contact Lameirinho.
  2. Lameirinho will collect the product and proceed with its analysis.
  3. If the non-conformity is confirmed by Lameirinho, the customer will be informed by email regarding the replacement of the product or the refund, depending on product availability.
  4. If replacement is not possible, the amount paid, including delivery costs, will be refunded.
  5. Products sold by Lameirinho may present material characteristics such as variations in texture, colours, among others, which may not be considered defects or damage. We market products of the highest quality, but certain characteristics are unavoidable and should be accepted as part of the product’s individual appearance (example: linen).
  6. All rights recognised by the applicable law shall be safeguarded.

ARTICLE 14: EXCHANGES

Without prejudice to the right of withdrawal and the return of defective products, products purchased through the website shop.lameirinho.pt cannot be exchanged for hygiene reasons.

ARTICLE 15: RIGHT OF WITHDRAWAL AND RETURNS OF ORDERS FROM ABROAD

  1. If you have ordered items from a location outside Portugal through this website, please note that we are not responsible, under any circumstances, for shipping costs to addresses outside Portugal, nor for return costs from destinations outside Portugal.
  2. The provisions of this clause do not affect your rights as a consumer, nor your right to terminate the contract under the applicable legal terms.